* Product returns can be done within 24 HRS only after receiving the order.

* A customer will receive a confirmation email once product will be dispatched and handover to our couriers partner. 

* The refund money will reflect in user's bank account within reasonable time period.  

* No damaged and used product will be accepted and returned. 

* A true copy of original INVOICE is compulsory to provide by customer of placing a request for return or exchange of  products. 

* Contact details - [email protected]

* A customer has an option to cancel the orders placed before receiving a confirmation email from Karma Gems.

* Orders and Products will not be returned and accepted if :

• The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User.
• The serial number/IMEI number/bar code of the Product, as applicable, does not match Karma Gems records.
• The accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition.
• There are any dents, scratches, tears or any other damage to the Products or any part. 
• In the case of electronics, if the Products sought to be returned are not sealed.